Privacy Policy
This Privacy Policy explains how we collect, store, and use the information you provide while interacting with our website.
We are committed to protecting your privacy and complying with the 1995 EU Data Protection Directive and the European General Data Protection Regulation (GDPR), which came into effect on 25th May 2018.
What Information Do We Collect?
The type and amount of information we collect depend on how you interact with our website.
1. Customer Data
When you make a purchase on our website, we collect personal information to process your order and ensure its delivery. This may include:
Billing and Shipping Address
Details About Your Purchase (e.g., product size, colour, or other specifications)
Email Address
Name
Phone Number
Information Sharing
With Squarespace: We share this information with Squarespace, our website hosting provider, to support our online store's operations.
With Payment Processors: detailed below in the [Squarespace Payments] section.
With Google Places API: To improve your checkout experience, this website may use the Google Places API to auto-complete your shipping and billing address as you type. This allows for quicker and more accurate data entry.
Your information is handled securely and only used for the purposes outlined here.
2. Analytics
When you visit our website, we automatically collect certain information to enhance your experience and improve our site analytics. This includes:
Details About Your Device: Information about your web browser, network, and device, as well as your IP address and the time zone.
Browsing Activity: Data on the web pages or products you view, the websites or search terms that directed you to our site, and how you interact with our content.
Usage Information: This may include clicks, internal links, pages visited, scrolling activity, searches, and timestamps of your activity on the site.
We share this information with Squarespace, our website analytics provider, to better understand site traffic and user behaviour, helping us improve functionality and content.
3. Form block submissions
When you submit information to our website via a webform, we collect the data you provide to track and respond to your submissions.
Information Sharing
With Squarespace: We share your submission data with Squarespace, our website hosting provider, to ensure the functionality of our site and its services.
With Zapier: We also use Zapier to facilitate the transfer of data between systems for efficient processing and response to your submissions.
Your data is handled securely and only shared with trusted partners to enhance your experience and ensure prompt responses.
4. Member site subscribers
When you subscribe and purchase a membership on our website, we collect personal information to provide you with access to our member-exclusive content. This may include:
Billing and Shipping Address
Subscription Details (e.g., membership type or duration)
Email Address
Name
Phone Number
Information Sharing
With Squarespace: We share your information with Squarespace, our website hosting provider, to support the hosting and management of our member site.
With Google Places API: To improve your checkout experience, this site may use the Google Places API to auto-complete your billing and shipping address by suggesting accurate entries as you type.
Your data is securely handled and only used to ensure smooth subscription management and access to member services.
5. Website visitors
This website is hosted by Squarespace, which collects personal data when you visit. This data includes:
Information About Your Browser, Network, and Device
Web Pages You Visited Before Arriving at This Website
Web Pages You View While Browsing This Website
Your IP Address
Squarespace requires this data to operate, protect, and enhance its platform and services. All data is analysed in a de-personalized form to ensure your privacy while supporting the functionality and improvement of the website.
6. Use of blog comments
This website offers commenting and "likes" functionality on certain pages, enabling you to interact with our content. Here's how we collect and use your data in these cases:
Commenting
When you post a comment, we collect the following personal data:
Your Name: Displayed publicly alongside your comment.
Your Email Address (optional): Used to notify you if someone replies to your comment.
Your Website URL (optional): Displayed alongside your comment if provided.
Likes
When you "like" a blog post or other content, we collect personal data to prevent multiple likes from the same person during a single visit. This includes:
Information About Your Browser, Network, and Device
Details About the Page or Content You Liked
Your IP Address
This data helps ensure the functionality and integrity of the commenting and "likes" features. Your information is handled securely and used only for the purposes outlined here.
7. Customer accounts
If you create a customer account on this website, we collect personal information to enhance your checkout experience and improve our customer service. This information may include:
Billing and Shipping Address(es)
Details About Your Orders (e.g., product preferences, sizes, etc.)
Email Address
Name
Phone Number
Information Sharing
We share this information with Squarespace, our website hosting provider, to help them deliver the necessary website services to us, including managing your account and processing your orders securely.
Your data is handled securely and used only for the purposes of improving your experience on our site.
8. Emails
You will receive an automated email within 24 hours if you abandon your shopping cart, provided you enter your email at checkout, add an in-stock product, and leave without completing your purchase. You can unsubscribe from these emails at any time via the link in the email.
We may also send marketing emails, which you can opt-out of, and essential order or account updates (e.g., order confirmation, shipping notifications), which cannot be unsubscribed from.
We share your contact information with Squarespace, our email marketing provider, to send these emails.
This site uses Google Fonts and Adobe Fonts, which may collect personal data like your browser information, IP address, and page view to display fonts correctly.
9. Squarespace Payments
When you make a purchase on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is fully integrated and provided by our hosting provider, Squarespace. This service uses the following third-party providers who will process your personal information in accordance with their privacy policies:
Stripe: Payment processing services. You can read Stripe's privacy policy at https://stripe.com/privacy.
Sift: Fraud monitoring and detection services. You can read Sift's privacy policy at https://sift.com/service-privacy.
How Will the Information Be Used?
We will never sell or pass your information to a third party or use it for purposes beyond those outlined here.
Order Fulfilment: When you purchase goods, your name, address, email, and telephone number will be shared with our chosen courier or shipping company to facilitate delivery. These parties will only use the information to fulfil your order.
Communication: We may use your email to provide order updates or respond to inquiries.
Types of Cookies We Use
Necessary Cookies
These cookies are essential for the operation of our website. They enable Squarespace, our hosting platform, to securely deliver the website to you and ensure its core functionality. These cookies are always active.Analytics and Performance Cookies
These cookies help us analyse site traffic, user activity, and other website performance metrics. They are only activated if you acknowledge our cookie banner when you visit the site.
By using these cookies, we can enhance your browsing experience and optimize our website’s functionality based on user interaction and behaviour.
Managing Cookies
You can set your browser to refuse cookies or remove existing cookies. Please note that disabling cookies may affect the functionality of certain features on our website. For more details on managing cookies, consult your browser’s help documentation.
Your Rights
You have the right to access, update, or request the deletion of your personal data at any time. If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us.
This Privacy Policy is subject to updates and revisions. Please check back periodically to stay informed. Thank you for trusting us with your information.