Effective Date: 01/01/2025

Welcome to Story Teller’s Candles! By using our website and purchasing our products, you agree to the following Terms and Conditions. Please read them carefully before making any purchases or interacting with our website.

General Information

Story Teller’s Candles is a UK registered business under the company number 16038937.

Our registered business address is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

We operate in accordance with the Companies Act 2006, the Insolvency Act 1986, the UK Corporate Governance Code, and applicable European Union Directives. These regulations govern our business operations and ensure we meet the highest standards of corporate responsibility and governance.

Products and Pricing

Product Descriptions
We strive to ensure all product descriptions and images are as accurate as possible. However, please note that the current photos displayed on our website are AI-generated representations and may differ slightly from the actual products. Variations in colour, appearance, and fragrance may occur due to manufacturing processes, lighting, and the nature of the materials used.

Product Safety and Warnings

Please be aware that some of our candles may feature food-inspired scents. While these fragrances are designed to be enjoyed, they are not for consumption. These candles should be handled with care and kept out of reach of children and pets, as the scent may be appealing to them.

Allergy and Sensitivity Disclaimer

If you have any allergies or sensitivities to certain scents or fragrances, we advise you to carefully review the product descriptions, which include information about the types of scents used. If you have specific concerns or need more detailed information about the ingredients or fragrances in our candles, please feel free to contact us before purchasing. We want to ensure that you make a well-informed choice for your safety and comfort.

Pricing and Delivery

All prices listed on our website are in GBP (£) and include VAT unless otherwise stated. Prices are subject to change without prior notice. Shipping costs are calculated at checkout based on your selected shipping method.

Delivery times may vary depending on the shipping method chosen and your location. Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by third-party carriers or situations beyond our control (e.g., weather, customs, or strikes). However, we will do our best to ensure your order arrives on time.

If your order arrives damaged or is lost in transit, please contact us within 7 days of receiving your item / expected delivery date. After this period, we may not be able to offer a refund or replacement, but please know that we will still do our best to assist you in any way we can. We may request photographs of the damage for processing claims with the carrier.

If we have sent the wrong items or if they are faulty, we will cover the return shipping costs.

For full details on shipping options and costs, including free delivery on orders over £25, please visit our [Shipping and Returns page].

Orders and Payment

Order Confirmation
Once you place an order, you will receive an email confirming your purchase. Please review this confirmation carefully to ensure all details are correct. We are not responsible for inaccuracies in an order placed by you, but we will do our best to resolve any issues if you inform us promptly.

This email is not an acceptance of your order but merely a confirmation that we’ve received it. A contract of sale is formed when your order is processed and dispatched.

If we need to make changes to or cancel an order, we will attempt to notify you using the email, billing address, or phone number provided at the time of purchase.

In cases where an order is fraudulent or suspected to be related to illegal activity, we reserve the right to cancel it and report it to the relevant authorities. Orders appearing to be placed by dealers, resellers, or distributors may also be subject to cancellation at our discretion.

Payment Methods
We accept various payment methods, including Visa, Mastercard, AMEX, Discover, Apple Pay. Payments are processed securely through our payment gateway.

Returns and Exchanges

Returns Policy
We want you to love your products however, if you are not satisfied with your purchase, you can return unused items within 30 days for a full refund or exchange. Items must be in their original, unused, and saleable condition, suitable for resale. Please note that used items cannot be returned.

Refunds
Refunds will be processed to your original payment method and may take 3-7 working days to appear in your account, depending on your bank or card provider.

 Exchange Process
If you wish to exchange a product, please contact us within 30 days of receiving your order. Items to be exchanged must be in unused and saleable condition. The customer is responsible for the cost of returning the item, and shipping fees may apply for exchanges.

Please vicit our [Shipping and Returns page] for more information.

The simplest way to handle this is by contacting us via email at sales@storytellerscandles.co.uk

Privacy and Data Protection

Personal Information
We respect your privacy and are committed to protecting your personal information. All data provided during the order process is stored securely and used solely for fulfilling orders and customer service purposes. For more information please visit our [Privacy Policy page].

 Security

SSL encryption ensures secure connections and protects against impersonation or the theft of visitors’ information. Our website uses SSL certificates to guarantee a safe checkout experience for all transactions. You are responsible for all activities that occur under your account. If you suspect any unauthorized use or security breaches, please notify us immediately.

Intellectual Property

Copyright
All content on this website, including text, images, logos, and product descriptions, is the intellectual property of Story Teller’s Candles and is protected by copyright law. Unauthorized use, reproduction, or distribution of any content from this website is strictly prohibited.

Reporting Copyright Infringement

If you believe that any content on our website infringes upon your copyright or intellectual property rights, please contact us immediately. We take copyright infringement seriously and will respond accordingly. You can report suspected copyright violations by sending a notice to sales@storytellerscandles.co.uk.

Copyright Infringement in Comments

By submitting a comment, you affirm that the content you post does not violate any copyright or intellectual property rights. You are responsible for ensuring that your comment does not infringe upon the rights of others, including the use of protected materials (e.g., text, images, music, etc.).

Links to Protected Member Site Assets

You are prohibited from sharing or posting links to protected assets of the Member Site, such as images, videos, or other exclusive content. These resources are available only to registered members and are not to be shared publicly without permission.

Limitation of Liability

 Product Liability
By purchasing and using our candles, you accept full responsibility for their safe use. We are not liable for any injury, harm, damage, or loss caused by improper use, including but not limited to burns, allergic reactions, or damage to property.

While we strive to provide quality products, we are not responsible for any consequences resulting from misuse or failure to follow safety instructions. If you have any allergies or sensitivities to fragrances, we strongly recommend reviewing the product details or contacting us before purchase, as we do not provide specific ingredient lists.

In the event of a defect or issue with your product, please contact us, and we will address the matter as quickly as possible. However, we are not liable for any indirect, incidental, or consequential damages related to the use of our products.

By purchasing, you acknowledge and accept these terms and understand the associated risks involved with candle use.Always follow the safety instructions included with each product, including proper candle burning and diffuser care. For additional details, please visit our [Product Care page].

Changes to Terms and Conditions

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Continued use of the website following any changes constitutes your acceptance of the updated Terms and Conditions.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts in the UK.

By placing an order with us, you agree to the terms outlined above. For further inquiries, please contact us at sales@storytellerscandles.co.uk